How do I make an appointment with BearStorm Moving Service?

Probably you have already filled in form for using our moving service. For this reason please read all tips and tricks for successful move with us.

Providing all necessary information, you will receive an estimate costs by phone, facebook, Marktplaats.nl, WhatsApp or email within 48 hours, including an offer for a date and time.

If you are happy with estimate of the moving, we would like to receive a confirmation by phone, facebook, Marktplaats.nl, WhatsApp or email.

As soon as we get confirmation, we will send you final approval and last updates.

You can cancel or move your appointment 72 hours before it, free of charge. (except Full service moving or all day moving service)

€ 50 administration costs or € 100 cancellation costs will be charged, if changes are made within 72 hours before scheduled move. (except Full service moving or all day moving service)

Full Service moving or all day moving service € 100 administration costs or € 200 cancellation costs will be charged, if changes are made within 72 hours before scheduled move.

We calculate the double rate for Emergency moving requests (for example, if the normal rate is 50 € per hour, we will charge the emergency job with a response in less than one hour at 100 € per hour).

For emergency moving service (only by calling) or specific questions you can reach us on phone +31617024241; +31641139739, also by facebook, Marktplaats.nl, WhatsApp or email bearstormmovingservice@gmail.com

How can I prepare my goods for moving – Tips and Tricks.

Do as much as possible in closed boxes, loose items often cost a lot of extra time! Make sure that the total weight per removal box remains below 20 kg. Consider how the large furniture has come in the house, things that do not fit, cause delays. Make a note of the room and content per box, so packing is much easier. Boxes are easy to lift, closed, taped, which will allow to stack and protect your belongings optimally. That way we can stack them well and therefore fit more in the moving truck.

Keep all your keys, valuables and important papers in a separate, safe place. You must package electronic devices in their original box; otherwise, the movers cannot take responsibility for damaging these items during the move. Measure your large furniture to see if they fit through the window / door. Disassemble large cabinets, easier to move and takes less space in van. Pack your mattress in a mattress cover or in two sheets, otherwise it may become dirty. There are sufficient straps and blankets in our buses to professionally move your furniture.

Bags is of course no problem, but boxes are preferred.

Disassembling furniture yourself saves a lot of time and money. You can also ask the movers to do this if you clearly indicate it in advance.

You can buy all necessary packing materials from us at a low price!

If you want need to have any packing materials or boxes, you can contact us in advance to make sure that we can meet you at our office. Also possible delivery (Amsterdam area € 25).

We calculate the double rate for Emergency moving requests (for example, if the normal rate is 50 € per hour, we will charge the emergency job with a response in less than 2 hours at 100 € per hour)

We are open 24/7 by appoitment and reachable on +31641139739 or +31617024241 during normal office hours.

As a good gesture, sandwich and something to drink will always make things better 🙂 .

How to prepare for moving your goods:

• Disassemble as much as possible
• Put all goods in boxes or bags for more efficient transportation
• Pack fragile goods in bubble wrap
• Mark your boxes or bags to know what is what in which box or bag for deliveries to correct rooms/spaces.
• Big items always goes first, make sure there is space to move them to van first.
• You must secure the drum of the washing machine with the corresponding brackets.
• You must disconnect washing machines, dryers, gas cookers, and refrigerators (if the movers need to disconnect them, extra charges may apply).
• Make sure the boxes are accessible, we always start with that and big items like sofas, mattresses, closets etc.
• Put all shelves, plates, mirrors, paintings and any other flat / long objects together. When moving several floors, place the items preferably on one floor.

How do I ensure sufficient parking space?

Driver always try to park as close to your door as possible, for quick load and unload of goods. It is up to you to ensure that this is possible.

Officially, it is mandatory to request an permit from the municipality, but this is not always necessary. It may be that the sidewalk (+ bike path) is wide enough to place our moving truck.

We can also park double on wide roads, only in case if we are not on the way for other traffic.

You can also occupy a parking space with your own car ( bike, furniture etc.)

Risk of a possible fine lies with clients. There is a chance that we will have to cancel the move.

We advise you to apply for an permit in the following situations:

Use moving elevator, one-lane streets, busy streets, canals and bicycle / pedestrian areas, restricted areas, high security areas.

Moving service systems

– Stairs

Moving through the stairs usually takes a long time and not everything fits over the stairs in old houses and buildings. So think carefully about how your large furniture came in. Damage caused by moving to staircases and stairwells is at your own risk.

We find that moving through the stairs is optimal with 2-4 strong people (including movers), depending on the floor where we are moving the goods.

– Internal lift

Moving through the internal elevator is fairly slow, often putting down and lifting the stuff and neighbours who also have to use the lift. Sometimes it is more convenient to move with the moving lift but at higher than 5hg the internal lift is often the only option. Indicate clearly how many meters must be covered via corridors and / or galleries.

Moving with the internal lift is optimal with 2-6 strong people (including movers), depending on the floor and how much goods client have.

– External lift (up to 11th floor)

With external lift your belongings are insured, everything goes up and down quickly and professionally. However, it is important to ensure that there is sufficient space in front of the door, window. External lift must always be placed right in front of the window, which movers will use for moving goods inside house.

Always measure whether the window is large enough for the largest items and see if it is possible to take the window out. Moving with the moving elevator is optimal with 2-4 strong people (including movers). Minimum external lift use is 1h. (100 €).

In case of any questions or doubt, you can call Us to discuss whether the use of the moving lift is possible and necessary.

Moving lift can also be arranged by client in case only external lift services is necessary. www.thillenman.nl or verhuislift.com

Payment options

We calculate costs based on the time spent on the moving service, or according to the number of hours the client has reserved, with a minimum reserved time calculated.

Total price is calculated on the basis of hours, used packing materials, boxes etc.

We calculate the movers and moving truck from start to finish, and we charge for the moving lift only for the hours it is actually used. (Please consult with the manager.)

You have to pay cash (till 200 €) or PIN payment, or bank transfer (from 200 €). Each relocation team will provide info to make bank transfer.

You can give any tip in cash, or you can add it to the bank transfer payment.

We will send the digital invoice in PDF form by email within a few weeks. We issue a handwritten invoice to private clients after the move is completed.

Moving Service Insurance and terms

All your belongings are insured with us up to € 10,000, with a deductible of € 450 (own risk).

Certain conditions apply here, which you can see in section General Terms and Conditions.

The maximum liability is equal to the total removal sum.

You must submit an insurance claim for damaged goods before the movers leave, along with documentation, photos, and notice to management.

Insurance is working only for Full-Service Moving or if Movers have approved Client packing methods and materials, in accordance with BearStorm Moving Service standards.

Movers will document any damage, and you will settle it with management afterward. You must always fully settle payment for the move after the move.

Protecting your household goods while moving:

It is very important for us to always move your belongings damage free. Proper preparation on your part in combination with our professional, experienced movers will ensure that your move will be economical, efficient and successful. The transport-worthy delivery of your household goods is essential to guarantee the safety of your goods.

If you offer your furniture unprotected, we will always move it for you. The use of removal blankets during transport on the road will protect your goods. However, we cannot guarantee the safety of your furniture during the move if you do not provide it in fully packed condition (please consult with management)You can order all protective products from us for packing of your furniture.

If you offer your furniture fully packed (consult with management ), we guarantee the safety of your furniture. Client will receive full compensation for any damage acording General Terms And Conditions.