Definitions:

Mover and / or contractor: BearStorm Moving Service V.O.F. is explained in these General Terms and Conditions.

Client: Client and any representative of the Client, contact person specified on behalf of the Client and the group on behalf of which the Client requests / books the services. The indicated person holds the payment obligation and must assume the comparable/related activities, powers, and responsibilities of the Client.

Written also means a digital message in any social platform of communication.

Responsibilities  and liabilities 

1. The Client is responsible for the insurance-worth packaging and protection of household goods against scratch and impact damage. Client must protect sensitive parts of household goods, such as large areas, edges, and points, prior to the move. The Contractor will not be liable for damage to cargo or premises. If you have not offered the Client’s freight as fully-packed goods. Consult with moving service advisor.

2. The Contractor will only be bound by any agreements or commitments deviating from these General Terms and Conditions if the Contractor confirms them in writing before the removal begins.

3. The Contractor reserves the right to terminate the agreement without compensation. In cases of force majeure, strike, lock-out, fire, war, flood, natural disasters, or any other external factors beyond the moving company’s control that cause delays.

4. Both parties must keep all confidential information they share with each other in the context of the agreement confidential. We consider information confidential if either party labels it as such or if its nature dictates confidentiality. Both parties will only use the confidential information for its intended purpose. If the Contractor must disclose confidential information due to a legal provision or court order, the Contractor will not be required to compensate for damages, and the Client will not have the right to dissolve the agreement.

5 If one or more provisions from these general terms and conditions are void or voidable, the remaining provisions will remain fully applicable. In that case, the parties will agree on new provisions to replace the void or nullified provisions, taking into account as much as possible the purpose and purport of the original provision.

6 The Client is responsible for the correct securing and disconnection of the washing machine and drum. If this does not occur, the Contractor is not liable for any damage to the washing machine, home, or any consequential damage.

7 Applicable law and choice of law the Contractor in Amsterdam. Dutch law applies to all legal relationships, including offers, quotations and agreements concluded between the Contractor and the Client. Disputes, even those considered as such by only one party, are exclusively subject to Netherlands jurisdiction, unless mandatory law dictates otherwise.

8 The price and time indication specified by the Contractor is based entirely on the information provided by the Client by means of the application form. By accepting the price and time indication these General Terms and Conditions are automatically valid. This is also a commitment for the presence of a competent person during the move.

9 Additions and / or changes can only be added in writing prior to the commencement of the relocation and must be confirmed in writing by the Contractor in advance. If the relocation situation / information deviates from reality, this is no reason for complaint or compensation. The bill must be paid in all cases.

10 The Contractor is not liable for damage from errors in software or programs or 3rd parties involved in moving process.

11 The Client is responsible for any planting, such as trees or hedges, that may obstruct the move. The Contractor does not cut trees or hedges. If planting hinders the move, the Contractor may reschedule or request additional manpower/materials. Any waiting times of the already existing movers will be charged. The costs arising from this are at the expense of the Client.

12 If a large front or back garden or gallery is present, you must inform the Contractor of this. If delays occur, the Client will cover all additional costs for staff, services, or materials.

13 We reserve the right, in exceptional circumstances, to change our planning in order to ensure a smooth process. The Contractor will notify you by telephone in the event of any changes.

14 In case of problems or complaints we ask you not to enter into a discussion with the movers. Contact the head office directly via  +31617024241 or +31641139739

15 Movers are never entitled to make promises. There can only be promises made by the management at the office, which are always confirmed in writing.(Digital message is also excepted)

16 The Contractor is not liable for waiting times caused by incorrectly parked vehicles. Even if the traffic signs have been requested by the company and / or the Client. The costs for the waiting time are always at the expense of the Client.

17 The Client must protect all floors where contents will be moved, including those at all delivery addresses. Wooden and stone floors, being fragile, require special protection. Damage to floors is always the Client’s responsibility.

18 By accepting the contract for the assignment, the contractor has a best effort obligation towards the Client.

18 The Contractor is not liable for any damage to the Client if this damage has arisen as a result of the provision of incorrect / incomplete information and / or unsound materials by the Client. This also includes moving boxes that are in a bad condition.

19 The Contractor excludes all liability towards the Client, unless it proves that damage has arisen as a result of the non-execution or incorrect execution of the assignment, caused by the intent and / or gross negligence of the Contractor.

20 If the Client cannot be physically present during the relocation, they must designate a contact in advance. The contact person must be present during the move and is responsible for all related duties. Also has this designated person has the obligation to pay the move immediately upon completion.

21 The Contractor accepts no liability whatsoever towards others than the Client and is indemnified by the Client for the financial consequences of any such claims by third parties.

22 The Contractor is not liable for consequential damage, lost profits, missed savings, or any damage due to the Client’s business disruption.

23 Any liability of the Contractor is limited to the extent of the fee agreed for the execution of the assignment. Or if the insured sum for which the Contractor has a professional c. q. Company liability insurance is taken out, lower than the fee agreed for the execution of the assignment and / or the amount of the damage, the sum insured.

24 The Contractor can never be held liable for material or physical damage caused to or by the Client or their helpers. Even if the claim occurs on the occasion of the cooperation between an appointed person. The Contractor and the Client and / or his / her helper (s).

25 Damage to plants, paintings, aquariums, waterbeds, animals and staircases always remains excluded from the liability of the Contractor.

26 The Contractor is not liable for ordinary mechanical, electrical, or electronic disruptions without an external cause.

Moving, packing, transport, handyman service, assemble and dissemble of furniture.

27 The Client must report any item with above-average or disproportionate value in writing before the relocation begins. Example: precious works of art, (precious) design furniture pieces or goods with high emotional value. If the Client fails to do so, the Client shall deprive the Contractor of the possibility to take the correct precautionary measures. As a result, the transport of items such as with a value as described above will automatically take place at the risk of the Client. The Contractor will not accept liability for the items described above if the Client has not informed them before the start of the removal.

28 The Client must pack the contents of a removal box in a way that prevents loose items from damaging each other. They must also secure drawers and/or doors. The Client must adequately protect fragile parts where necessary. The Contractor offers a range of packaging materials for this purpose.

29 The Client must be present during the entire move to ensure the safety of the goods. Items of extreme value ( All valuables such as jewellery, money, etc.) must remain in the possession of the Client at all times.

30 At wind speeds of more than 40 km / h or other weather conditions that make the relocation dangerous. The Contractor reserves the right to move relocations to a different date and/or time.

31 The Client must properly close all boxes, lock the doors of cabinets, and remove loose shelves from the cabinets. To limit damage during transport (except Full-Service moving).

32 Dismantling and assembly of furniture must be notified by the Client in advance. And will take place at the Client’s own risk at all times.

33 The Contractor counts a return for locations outside of Amsterdam. If your start and / or end address is outside Amsterdam, the move will start and / or end from the departure and / or return of the entire relocation team. The Contractor will charge a maximum of 15 minutes driving time on top of the moving time within Amsterdam.

34 Contents and / or furniture items older than 10 years are beyond the liability of the Contractor. The Contractor cannot guarantee the integrity and sturdiness of household goods if they are older than 10 years. Or if the depreciation period has passed.

35 The Contractor assumes that the Client has the tools for any (dis) assembly(in case if Client has not informed Contractor that such tools are necessary). If this is not the case, the Contractor can rent professional tools for € 15, – (ex VAT). If this is not on the spot (for the purpose of another move), waiting times of the existing staff and / or rented equipment are at the expense of the Client.

36 The Client must pack small items (such as lusters, stand lamps, pots, etc.) except for Full-Service moving. If this is not the case, movers may refuse to move these items or the transport therefor will always take place at the Client’s own risk.

37 The Client assumes all risk for moving items heavier than 100 kg. They must report the relocation of such heavy goods/freight in writing to the Contractor before the move begins. The movers may refuse to move these items at any time. Moving such items requires at least 4 movers.

38 Moving of items heavier than 500 kg, or if total amount off all goods exceeds 500 kg, coordinator of moving will split weight in between 2 vans. One van provides service up to 500 kg for relocation services national or international.

39 The Client must package electronic devices in their original boxes. Or movers may refuse to relocate them or the transport is at all times at Clients own risk.

40 The Client must pack mattresses (and all contents, except for Full-Service moving) in advance to prevent dirt. If this is not the case, the transport will be at Client risk at all times.

41 If unforeseen circumstances prevent the placement of the rope system, lift, or other materials, or if the Contractor cannot carry out other services, the Contractor may request another lift, additional manpower, or more materials, along with the associated extra costs. The Contractor will also consider waiting times for the existing movers and equipment.

42 Any delay can occur as a result of a (previous) relocation, traffic congestion, bad weather conditions and incorrectly specified information (of the previous / current / next Client) do not constitute grounds for complaint or compensation. The aforementioned causes also form a logical extension of the given starting time.

43 We move via the stairs if there is no other possibility. The Contractor is in all cases exempt from all liability for damage to stairwells and household goods.

44 The Client may transport no more than 10% fragile materials per car.

45 The movers always reserve the right to take a break during the move. We will not charge for this break.

46 The Contractor reserves the right at all times to transport potting earth / plants, or items of which the movers can not guarantee safe transport and refuse animals, or the transport thereof is at the risk of the Client. This also applies to items which are hygienically irresponsible for the Contractor and its employees.

Payment details  and info

47 The Client, or the indicated contact person, must have sufficient payment options. Till 200 € cash to pay the total fee of the move, to send / instruct the movers where necessary and bears full responsibility.

48 The Client must make payment for the moving service in cash or by debit card immediately after the removal. Unless they have agreed otherwise in advance.

49 Individuals can not pay by invoice.

50 Companies can pay by invoice in accordance with the Contractor. The Contractor receives a Chamber of Commerce certificate and a copy of the ID of the Client or authorised representative prior to the move.

51 The Client must pay a removal fee of 1.5 hour for each move, covered by one mover. With two movers at least 1.5 hours and with 3 movers at least 1.5 hours etc.

52 The Client must order or ensure sufficient manpower for the move, including at least one professional mover.

53 The Client must have heavy objects, such as washing machines, professionally moved with enough manpower (2 movers).

54 The Contractor reserves the right to use extra help. If there is a shortage of manpower and / or materials present. The costs arising from this are at all times for the account of the Client.

55 If the Contractor needs to initiate legal proceedings to collect the debt, the Client will be responsible for all associated costs, including bailiff fees, court fees, lawyer fees, and any additional related expenses.

56 The collection agency will not take legal measures until it has summoned the debtor in writing at least once. Unless special circumstances make it necessary to take immediate legal action.

57 The client may under no circumstances make a set-off. The Client must settle the invoice at all times, regardless of whether damage has occurred. The Contractor will address any damage afterwards.

58 We reserve the right to increase the price of working hours by 100 %. Before 8:00 am and after 8 pm on public holidays and after 8 working hours.

59 If the Client does not pay within the set payment term, BearStorm Moving Service will hand over the claim to incasso office. The Client will pay all costs resulting from this, which are as follows:

• Up to € 2,500.00  extra 15% from amount           –  From € 2,500.00  extra 10%  from amount.

60 If the Client does not pay within the set payment term, the Contractor is free to charge a penalty percentage. The Contractor has fixed these additional costs. Penalty percentages will be charged after the expiry of the payment term: 0-1 weeks: reminder + warning; 1-2 weeks: reminder + warning; 2-6 weeks: 10%; 6-8 weeks: 15%; 8+ weeks: after 8 weeks, the percentage of penalties is increased by 5% every two weeks.

 61 The Contractor will recover negligence interest and court costs from the Client if they refuse to make payment.

62 If the Client decides to cancel the moving service, they must report it in writing at least 72 hours in advance and confirm it by phone. Otherwise, the Contractor will charge €100.00.

63 If the Client wishes to reschedule the move within 72 hours of the start, the Contractor will charge an administration fee of €50.

Parking, access of workspace 

64 The Client must ensure sufficient parking space for the removal vans, trucks,, lifts and trailers. If you have reserved sufficient parking space, it remains the responsibility of the Client to pay sufficient parking fees. The responsibility for applying for an exemption lies with the Client. The Contractor will request this only at the Client’s explicit request. If the Client does not request an exemption, the resulting costs will be charged to them. Client can apply for permit for Amsterdam here.

65 The Client is responsible for the access to the removal job (move).

66 The Client must ensure free passage for all contents that need to be moved. This applies to all addresses that the Contractor makes on behalf of the Client.

67 The Client must report address changes to the Contractor via the application form or in writing before the relocation begins. The price and time indication as provided and accepted is no longer valid if the Contractor does not contact known addresses on behalf of the Client. The Client hereby accepts all  financial consequences(Extra costs).

68 The Client must fully vacate pedestrian crossings, including overflow areas, before the move begins.

69 The Client must ensure that window frames are cleared and windows are fully open for the use of the moving elevator.

70 The Contractor can assemble  or dismantle the windows for you, where necessary. The Client must report this in writing to the Contractor before the removal begins. The dismantling of windows and / or doors shall at all times take place at the Client’s own risk.

71 The Contractor may refuse an assignment, possibly without providing reasons.

Insurance 

72 The Client must package the contents in an insurance-worthy manner. Please consult an adviser. (except for Full-Service moving)

73 Rope system is always at your own risk. All damage as a result of hoisting is entirely at the expense of the Client.

74 In the event of damage to an insured item, arising from a guaranteed risk, the compensation payable by the insurers will not exceed the repair or restoration costs of the damaged objects, as provided for in the expert report. As a result, the insurance excludes any depreciation the goods may experience after repairs or restoration.

75 If the items insured by this policy form a pair or series insured for their total value, the Client will calculate the value of each item by dividing the total value by the number of items in the pair or series.

76 In case of damage, the Client must specify the damage in the presence of the movers and have it confirmed in writing with a legally valid signature. The Contractor’s liability expires once the movers have completed the removal.

77 The Contractor does not insure contents unloaded or lifted by anyone other than its employees. The same applies to household goods that the Contractor’s employees do not place or remove from the moving lift.

78 The Contractor is not liable for the loss or theft of the Client’s goods.

79 If damage occurs during the moving service, you must notify the Contractor in writing.You must send this notification to the Contractor no later than 3 days after the removal. The Contractor has set this term due to the high number of removals performed by its employees. After 3 days it is difficult to recall specific details. This written claim notification is separate from damage detection during the move. If the Contractor receives the damage report after the stated period, you must prove that force majeure prevented you from meeting the deadline.

80 If the Client does not complain about his / her damage / complaint within the set period, all his / her rights and claims for whatever reason shall lapse in respect of what he / she has complained about or could have complained about within that period.

81 The Contractor will not cover rust, oxidation, or water damage caused by weather conditions or other external factors.

82 We always work with 2 skilled movers. If the Client explicitly requests that only one skilled removal mover is present, the Contractor will not cover any damage suffered by our mover or third parties.

83 Exemption for damage amounts to € 450, – and is always at the expense of the Client.

Goods not insurance-worth  packed: If all goods ARE NOT wrapt in bubblewrap, in paper, boxes paper etc. for safe transport by mover standarts.

When ordering our moving service, you automatically agree with our General Terms and Conditions as mentioned above.